My Redmine Global Edition Help Desk

Any questions about My Redmine Global Edition?
Please feel free to contact us through the My Redmine Global Edition Help Desk.

You can use this help desk for any questions about My Redmine Global Edition at any time. Responses are provided from 11:30 PM to 8:00 AM (UTC), Monday to Friday (excluding Japanese public holidays and company closures).
※ Please note that we only respond in English.

Before Contacting Us

We kindly ask you to review the following page for answers to frequently asked questions and common inquiries from our customers. You may be able to find the answer on your own.

FAQ

1. How to use the Help Desk

By using this service, you agree to the My Redmine Global Edition terms of use. If you create a Help Desk account, it will be assumed that you have accepted these terms.
For more details, please refer to the My Redmine Terms of Use.

1-1. User Registration(for the first time only)

To access the inquiry and support portal system, please begin by completing the user registration process.

  1. Simply click “Register” located in the top right corner of the login screen to access the registration page.
  2. Once on the registration page, fill in the necessary information and click the “Submit” button to receive a confirmation email for your user registration.
  3. Please click the URL provided in the email to activate your account.

Your registration is now complete, allowing you to log in to the system from the login screen.

Login

Registration

Confirmation Email

1-2. Creating an Inquiry

After selecting the project to create an inquiry, simply click the “New issue” tab, input the details of your inquiry, and then click the “Create” button. Your inquiry will be recorded, and our support staff will be promptly notified.

Select the project

Enter the details

2. How to share inquiry details with multiple people (registering multiple email addresses)

In the Help Desk, other users cannot view the issue you created.
If other employees in your company need to check the inquiry content, you can set up notifications to be sent to everyone when the issue is updated by following these steps:

  1. Log in to the help desk.
  2. Click on “My account” in the upper right corner.
  3. On the “ My account” screen, click on “Emails” in the upper right corner.
  4. Enter the email address you want to add in the displayed dialog and click “Add.”
  5. Click “Save.”

3. How to Update User Information

3-1. Steps to Change Information:

  1. Log in to the My Redmine Global Edition Help Desk.
  2. Click on “My account” in the upper right corner.
  3. Enter the new information in the “First name,” “Last name,” and “Email” fields, then click “Save.”

3-2. Changing the Login ID:

You cannot change your web support desk login ID on your own. However, we can do it for you upon request.
Please create a new issue in the help desk and let us know your desired login ID.